We were coming back to Chicago over the holidays and volunteered our seats in exchange for a direct flight. We had had a first class upgrade, but figured the direct flight was a good deal, especially for $300 of vouchers! A family of four made the flight because of that, so we were feeling pretty good. The agent had promised vouchers and a first class upgrade, but couldn’t make either happen. She was disappointed that she couldn’t get us A/B coach seats but did get us an E/F exit row, so we thought nothing more of it and happily arrived home.
I checked today and we each got a “Customer Service Bonus” (5000 and 3000 respectively) for our troubles! Way to go American Airlines and thanks!
Update: The points were actually because the flight we transferred on to was delayed. It is still a nice touch, however, and I am not going to look this gift horse in the mouth!